Return & Refund Policy

At Castellino, we carefully select every piece with quality, craftsmanship, and timeless style in mind. We hope you love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• Returns are accepted within 14 days of the delivery date.
• Items must be unworn, unwashed, unused, and returned in their original condition with all original tags attached.
• Please review the measurements provided on each product page before purchasing, as some styles may run small or large.
• Sale items, jewelry, gift cards, and any items marked Final Sale are not eligible for return.

Shipping & Return Costs

• We offer FREE standard shipping on all U.S. orders.
• Customers are responsible for all return shipping costs.
• If an item arrives damaged, defective, or we shipped the wrong item, we will provide a prepaid return shipping label at no cost to you.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method within 5–7 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

How to Start a Return

To request a return, please email hello.castellino@gmail.com within 14 days of receiving your order.

Please do not send items back without contacting us first for return authorization and return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We will make it right as quickly as possible.

Contact Us

For any questions regarding your order or a return, please contact us at:

Email: hello.castellino@gmail.com

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